Jobs
Customer Service Specialist – Zendesk Support
Our client in the non-profit industry is hiring a Customer Service Specialist to support members through a fast-paced, service-focused environment. This role is perfect for someone…
Industry
Non-profit Organizations
Salary
$20–$25/hr
About the company
A non-profit membership organization based in Rosemont, Illinois. Its member services team supports members by phone, email, and live chat.
The opportunity
The ideal candidate has experience working in a ticketing or CRM platform such as Zendesk or Salesforce and can confidently manage customer inquiries while maintaining accuracy, professionalism, and empathy.
Key responsibilities
Serve as a primary point of contact for customers via phone, email, and live chat
Respond to questions related to accounts, renewals, payments, and services
Deliver timely, accurate, and professional support
Build positive relationships through a customer-first approach
Troubleshoot issues and escalate complex cases when needed
Manage and update customer records within Zendesk, Salesforce, or similar CRM systems
Process account updates, renewals, refunds, and payments
Maintain detailed documentation of customer interactions and case resolutions
Monitor service queues and meet response time expectations
Work cross-functionally with internal teams to resolve customer concerns
Support operational projects and administrative tasks as needed
Contribute ideas for improving processes and customer experience workflows
Participate in onboarding and ongoing training programs
Stay up to date on company policies, systems, and procedures
Ensure compliance with privacy, security, and financial guidelines
Ideal profile
Associate’s degree or equivalent experience preferred
1+ year of customer service, support, call center, or member services experience
Experience using Zendesk, Salesforce, or similar CRM/ticketing systems preferred
Insurance, association, or membership-based industry experience is a plus
Strong communication skills, both written and verbal
Comfortable handling a high volume of customer interactions
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a structured environment
Professional, empathetic, and solutions-oriented mindset
Proficient in Microsoft Office including Outlook, Excel, Word, and Teams
Schedule and work environment
Primarily remote schedule with onboarding requiring additional in-office training
Remote with in-office requirement approximately 2x per month
35-hour work week with staggered shifts covering 8:00 AM – 5:00 PM
Call center/customer support environment with moderate activity levels
Occasional overtime during peak periods
No direct reports
Equipment and systems provided
Multiple start dates available in the coming weeks
Compensation & benefits
Pay of $20–$25 per hour, depending on experience. Equipment and systems are provided, and benefits are covered during your first conversation with us.
How to apply
Three ways to start the conversation.
Send your résumé, book a call, or apply straight from the LinkedIn posting. Whichever route you pick, one person handles your application from first reply to offer.
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About NextPlay Jobs
We believe great recruiting is personal, not transactional. We spent 15 years inside LinkedIn building the tools recruiters use, then built the firm we wished existed. We connect high-performing people with companies where they can make the biggest impact, and one relationship manager stays with you from the first search to the tenth.
Jobs
Customer Service Specialist – Zendesk Support
Our client in the non-profit industry is hiring a Customer Service Specialist to support members through a fast-paced, service-focused environment. This role is perfect for someone…
Industry
Non-profit Organizations
Salary
$20–$25/hr
About the company
A non-profit membership organization based in Rosemont, Illinois. Its member services team supports members by phone, email, and live chat.
The opportunity
The ideal candidate has experience working in a ticketing or CRM platform such as Zendesk or Salesforce and can confidently manage customer inquiries while maintaining accuracy, professionalism, and empathy.
Key responsibilities
Serve as a primary point of contact for customers via phone, email, and live chat
Respond to questions related to accounts, renewals, payments, and services
Deliver timely, accurate, and professional support
Build positive relationships through a customer-first approach
Troubleshoot issues and escalate complex cases when needed
Manage and update customer records within Zendesk, Salesforce, or similar CRM systems
Process account updates, renewals, refunds, and payments
Maintain detailed documentation of customer interactions and case resolutions
Monitor service queues and meet response time expectations
Work cross-functionally with internal teams to resolve customer concerns
Support operational projects and administrative tasks as needed
Contribute ideas for improving processes and customer experience workflows
Participate in onboarding and ongoing training programs
Stay up to date on company policies, systems, and procedures
Ensure compliance with privacy, security, and financial guidelines
Ideal profile
Associate’s degree or equivalent experience preferred
1+ year of customer service, support, call center, or member services experience
Experience using Zendesk, Salesforce, or similar CRM/ticketing systems preferred
Insurance, association, or membership-based industry experience is a plus
Strong communication skills, both written and verbal
Comfortable handling a high volume of customer interactions
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a structured environment
Professional, empathetic, and solutions-oriented mindset
Proficient in Microsoft Office including Outlook, Excel, Word, and Teams
Schedule and work environment
Primarily remote schedule with onboarding requiring additional in-office training
Remote with in-office requirement approximately 2x per month
35-hour work week with staggered shifts covering 8:00 AM – 5:00 PM
Call center/customer support environment with moderate activity levels
Occasional overtime during peak periods
No direct reports
Equipment and systems provided
Multiple start dates available in the coming weeks
Compensation & benefits
Pay of $20–$25 per hour, depending on experience. Equipment and systems are provided, and benefits are covered during your first conversation with us.
How to apply
Three ways to start the conversation.
Send your résumé, book a call, or apply straight from the LinkedIn posting. Whichever route you pick, one person handles your application from first reply to offer.
About NextPlay Jobs
We believe great recruiting is personal, not transactional. We spent 15 years inside LinkedIn building the tools recruiters use, then built the firm we wished existed. We connect high-performing people with companies where they can make the biggest impact, and one relationship manager stays with you from the first search to the tenth.
Jobs
Customer Service Specialist – Zendesk Support
Our client in the non-profit industry is hiring a Customer Service Specialist to support members through a fast-paced, service-focused environment. This role is perfect for someone…
Industry
Non-profit Organizations
Salary
$20–$25/hr
About the company
A non-profit membership organization based in Rosemont, Illinois. Its member services team supports members by phone, email, and live chat.
The opportunity
The ideal candidate has experience working in a ticketing or CRM platform such as Zendesk or Salesforce and can confidently manage customer inquiries while maintaining accuracy, professionalism, and empathy.
Key responsibilities
Serve as a primary point of contact for customers via phone, email, and live chat
Respond to questions related to accounts, renewals, payments, and services
Deliver timely, accurate, and professional support
Build positive relationships through a customer-first approach
Troubleshoot issues and escalate complex cases when needed
Manage and update customer records within Zendesk, Salesforce, or similar CRM systems
Process account updates, renewals, refunds, and payments
Maintain detailed documentation of customer interactions and case resolutions
Monitor service queues and meet response time expectations
Work cross-functionally with internal teams to resolve customer concerns
Support operational projects and administrative tasks as needed
Contribute ideas for improving processes and customer experience workflows
Participate in onboarding and ongoing training programs
Stay up to date on company policies, systems, and procedures
Ensure compliance with privacy, security, and financial guidelines
Ideal profile
Associate’s degree or equivalent experience preferred
1+ year of customer service, support, call center, or member services experience
Experience using Zendesk, Salesforce, or similar CRM/ticketing systems preferred
Insurance, association, or membership-based industry experience is a plus
Strong communication skills, both written and verbal
Comfortable handling a high volume of customer interactions
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a structured environment
Professional, empathetic, and solutions-oriented mindset
Proficient in Microsoft Office including Outlook, Excel, Word, and Teams
Schedule and work environment
Primarily remote schedule with onboarding requiring additional in-office training
Remote with in-office requirement approximately 2x per month
35-hour work week with staggered shifts covering 8:00 AM – 5:00 PM
Call center/customer support environment with moderate activity levels
Occasional overtime during peak periods
No direct reports
Equipment and systems provided
Multiple start dates available in the coming weeks
Compensation & benefits
Pay of $20–$25 per hour, depending on experience. Equipment and systems are provided, and benefits are covered during your first conversation with us.
How to apply
Three ways to start the conversation.
Send your résumé, book a call, or apply straight from the LinkedIn posting. Whichever route you pick, one person handles your application from first reply to offer.
About NextPlay Jobs
We believe great recruiting is personal, not transactional. We spent 15 years inside LinkedIn building the tools recruiters use, then built the firm we wished existed. We connect high-performing people with companies where they can make the biggest impact, and one relationship manager stays with you from the first search to the tenth.